Customer Care Course
This course was designed for individuals and companies who are focused on quality services through quality products and effective customer care solutions. It is designed to educate individuals on how to deal with both colleagues and clients in an efficient and professional manner over the phone or in person. Thus, the course will assist managers and employees to manage themselves and to develop effective relationships with each other and with the customer.
The customer is the most important person entering our business, in person, by mail or by telephone. They are not an interruption of our work, they are the purpose of it. Therefore, our winning approach and ground breaking training will assist your staff in reaching excellence in customer care services and increase the value to your company.
Who Should Attend?
Anyone who wants to increase profits through customer satisfaction.
Experienced or non-experienced individuals
School leavers or college graduates looking to learn a new skill
What are the benefits of doing our course?
We can place you in our call centre or in one of our client’s call centres, should you meet the criteria
We empower our candidates by teaching them life strategies to always realise their human potential and go beyond their personal and organisational expectations
Candidates can expect to develop interpersonally and to master the science of serving the customer
Candidates receive a certificate on successful completion of all training